16 January 2026
Vivicta and Microsoft help Nordic organizations enhance the quality, speed, and predictiveness of their customer service with AI, while freeing up experts’ time by automating routine tasks. Vivicta is deepening its strategic partnership with Microsoft to deliver AI first contact center solutions that enable smoother customer interactions, automated processes, and proactive operations for enterprises and public sector organizations.
Vivicta’s strategy embeds AI at the core of every service, driving efficiency, automation, and business value. By leveraging targeted AI use cases and integrating seamlessly with leading partners like Microsoft, Vivicta enables enterprises to automate processes and redesign workflows to boost productivity, and adopt proactive, predictive operations.
Focused on secure, scalable AI adoption, Vivicta delivers critical business outcomes: smarter data-driven decisions, superior customer experiences, reduced IT costs and compliance assurance. Together, Vivicta and Microsoft empower organizations with AI-driven workflow automation that connects people and processes, ensuring efficient, human-centered service experiences and business continuity.
“Vivicta is working at the frontier of AI together with Microsoft to transform customer service for the benefit of the Nordic clients. This collaboration exemplifies our shared commitment to innovation, with joint efforts that bring cutting-edge AI capabilities into real-world solutions,” says Teemu Vidgrén, General Manager, Microsoft Finland.
By integrating Microsoft Dynamics 365 Contact Center with AI-powered capabilities, Vivicta enables:
• Modern contact center operations with automated processes to deliver exceptional customer experiences.
• Predictive insights for faster resolutions and personalized interactions.
• Scalable operations with improved efficiency and intelligence in service delivery, specifically tailored for enterprises and public sector organizations.
“Nordics set a global benchmark for trusted, sustainable services and innovation. At Vivicta, we embed AI at the core of every service, delivering intelligent, secure, and human‑centered experiences on the Nordic terms. We’re now extending the advanced capabilities that power our own operations to our customers, providing them a clear blueprint for the modern contact center, built on AI-driven intelligence, smart automation, and effortless, end to end customer journeys”, says Mikael Normelli, Head of User Experience Services at Vivicta.
“Vivicta’s strong enterprise application competencies and its status as a member of Microsoft’s AI Business Solutions Inner Circle for the third consecutive year demonstrate its ability to deliver valuable and innovative solutions. We value Vivicta’s proactive approach to combining technologies to address customer needs", says Tarja Jernström, Commercial Partner Lead, Microsoft Finland.
For more information, please contact Vivicta’s news desk: News@vivicta.com , tel: +358 40 704 1411
Vivicta is a trusted Nordic transformation partner making everyday easier through technology. In a world of constant change, we are with our customers, helping unlock new digital opportunities and elevate their business. We provide fit-for-purpose digital solutions to accelerate customers’ transformation. Our 7000+ experts globally drive end-to-end excellence across Data, Automation & AI, Cloud & Infrastructure, ERP & Applications, and Digital Security. With a get-it-done attitude, we commit to deliver elevated impact.
www.vivicta.com