02 February 2026
Vivicta has been recognized as a Leader in the ISG Provider Lens® Intelligent Automation Services report for Europe. The 2025 study highlights the rapid rise of agentic AI, full stack observability and AI first delivery models as key enablers of enterprise wide digital transformation.
Intelligent automation remains a cornerstone of how organizations modernize business and IT operations, accelerate decision making and build more autonomous digital ecosystems.
This year’s report compares 43 intelligent automation service providers and assesses their strengths, challenges and competitive differentiators across Europe.
Vivicta has been named a Leader in all three evaluated quadrants:
• Intelligent Enterprise Automation
• Artificial Intelligence for IT Operations (AIOps)
• Next Gen Automation
Vivicta is proud to maintain its leadership position in Intelligent Automation services for the sixth consecutive year, confirming a consistent trajectory of innovation, customer impact and forward looking investments in automation, AI and data driven excellence.
“Vivicta demonstrates leadership across Intelligent Enterprise Automation, AIOps and NextGen Automation by uniting deep processled value engineering with an AIfirst delivery model, robust fullstack observability and a welldefined governance and changemanagement approach for the next era of human–AI collaboration, ” says Mark Purdy, Principal Analyst, ISG.
“Our continued leadership in the 2025 report reflects our strong commitment to agentic AI, automation innovation and delivering measurable results for our customers. With a Nordic focus supported by global capability centers, we are helping enterprises accelerate transformation with solutions that are secure, scalable and grounded in real business value,” says Mikko Karjalainen, Head of Business Automation & Integration at Vivicta.
About evaluated quadrants:
Intelligent Enterprise Automation
The Intelligent Enterprise Automation quadrant evaluates providers that combine industry expertise, proprietary automation capabilities and advanced AI to deliver end to end transformation.
ISG highlights Vivicta’s process led value engineering, use of process mining and digital twins, and strong advisory ecosystem, enabling enterprises to identify inefficiencies, improve productivity and scale intelligent automation across business functions.
Artificial Intelligence for IT Operations (AIOps)
The AIOps quadrant assesses providers delivering autonomous IT operations through predictive analytics, observability and GenAI‑powered workflows.
Vivicta’s newly enhanced end‑to‑end observability platform, AI‑powered decision support and AI‑first delivery model strengthen its ability to drive zero‑touch troubleshooting, predictive incident resolution and improved system reliability across complex IT environments.
Next‑Gen Automation
This quadrant evaluates providers that support the next wave of automation—covering change management, automation governance, responsible AI and user‑centric design.
Vivicta’s structured automation governance model, combined with a robust change‑management methodology that prepares, manages and reinforces human‑AI collaboration, positions the company as a trusted partner in building scalable, sustainable automation programs.
Download the full Intelligent Automation Services report
Read related news from ISG: Enterprises Advance Agentic Automation Across Europe
About Vivicta
Vivicta is a trusted Nordic transformation partner making everyday easier through technology. In a world of constant change, we are with our customers, helping unlock new digital opportunities and elevate their business. We provide fit-for-purpose digital solutions to accelerate customers’ transformation. Our 7000+ experts globally drive end-to-end excellence across Data, Automation & AI, Cloud & Infrastructure, ERP & Applications, and Digital Security. With a get-it-done attitude, we commit to deliver elevated impact.
www.vivicta.com
About ISG Provider Lens® Research
The ISG Provider Lens® Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,600 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.