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Customer experience innovation & lifecycle services

Delivering exceptional customer experiences that drive growth

Empowering customer connections through intelligent digital ecosystems that boost engagement, drive growth, and build lasting loyalty.

In today’s fast-changing digital landscape, customers expect more than just convenience. They expect excellence! Our Customer Experience Innovation & Lifecycle Services - help you create seamless, personalized journeys across every touchpoint to boost engagement, satisfaction, and loyalty.

We bring together powerful capabilities: Customer Experience Platforms, Agile and MACH-based development, low-code innovation, omnichannel commerce, intelligent customer service, AI enablement, and data-driven marketing and loyalty programs to name a few.

With an end-to-end lifecycle approach; from strategy and design to deployment, optimization, and 24/7 support; we ensure your digital experiences are secure, scalable, and continuously improving. Our cloud-native, API-first architectures reduce complexity and cost, while automation and low-code tools accelerate innovation and empower business users.

Stay ahead of evolving expectations with personalized, integrated, and future-ready experiences that deliver lasting value!

Vivicta

Key features

End-to-end digital experience design

Strategic consulting, UX research, and design to create intuitive, customer-centric digital journeys.

MACH architecture enablement

Composable architectures leveraging Microservices, API-first, Cloud-native, and Headless principles for flexibility and futureproofing.

Digital commerce solutions

Centralized content governance and personalized omnichannel delivery using leading CMS platforms. End-to-end B2B/B2C commerce capabilities, including storefront design, PIM, OMS, and seamless integrations.

Customer engagement & service modernization

Omnichannel service platforms combined with marketing automation and loyalty programs to boost engagement, improve satisfaction, and maximize customer lifetime value.

AI-driven experience innovation

Generative AI, predictive analytics, and intelligent automation for personalized, responsive digital interactions.

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