Head of Enterprise Service Management, Vivicta
The challenge
The company needed to transform its approach to business continuity and disaster recovery. Critical services lacked a consistent framework for defining recovery requirements and demonstrating readiness.
A shared governance and criticality model was needed, together with service-specific RTOs, RPOs, dependencies, recovery procedures and clear ownership.
The solution
Vivicta helped establish the disaster recovery framework, governance structure and criticality model.
Working with service owners, Vivicta supported the definition of RTOs, RPOs, dependencies and recovery procedures for each critical service. The work also established an annual cycle of walkthroughs, operational testing and evidence collection.
About the customer
The customer is a manufacturing company operating in Finland. Its critical business services depend on resilient IT operations and effective recovery from disruption.
+20 recovery plans completed
Completed DR plans for more than 20 critical services, each with accountable owner sign-off.
Recovery targets aligned
Defined and aligned service-specific RTOs and RPOs to guide recovery priorities.
Readiness tested annually
Introduced recurring walkthroughs, operational testing and evidence collection to maintain and demonstrate readiness.
