Norwegian or Swedish Speaking IT Customer Support Specialist in 24/7

Join our User Support Department - the trusted Scandinavian speaking customer service team in Latvia! Provide IT support for corporate customers in sectors such as public services, utilities, retail, and logistics. No prior IT experience required, we offer full training. This role is an excellent starting point for career growth within Vivicta and the IT field.

With us you will be responsible for: :

• Provide first line support to customers in Nordics and worldwide via phone, ticketing systems and other tools
• Ensure high level customer satisfaction and interact daily with colleagues, clients, IT technicians
• Troubleshoot problems and offer solutions by using internal knowledge base
• Continuously maintain and develop one’s work-related knowledge
• Improve, update knowledge database and work with ticket backlog when the need arises

We expect you to have:

• Fluent Norwegian or Swedish language, as well as  English language
• Interest in IT field and eager to learn, acquire new knowledge (IT training, service specific training is provided by the department)
• Previous work experience within IT Service Desk or other IT field will be considered as an advantage

As a person:

• Fast learner who adapts easily and and can strive in a dynamic working environment
• Able to maintain focus for prolonged period of time during evenings and nights shifts
• Excellent communication, problem-solving skills and passion for customer service
• Accountable mindset with ability to work independently and knowing how to prioritize tasks
• Eager to take initiative and ‘’can do’’ attitude

We offer you 

• Working experience on an international level in a leading global IT company 
• Professional and personal development opportunities, growth opportunities
• Scandinavian values, business stability and openness
• Excellent and competent colleagues 
• Modern office environment in the new office premises VERDE
• Possibility to work from home within Latvian border, hybrid work model
• Part-time position (32 hours per week), with the possibility to increase hours based on availability and business needs
• Work during non‑business hours (Monday to Sunday, evening, night shifts) with additional pay for night, evening, and weekend work
• Competitive remuneration up to 1600 - 2500 EUR monthly/ gross and benefits package (Premium health insurance which covers sports, dentistry, massages, medical treatments, etc., additional days off and a lot more)

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Vivicta, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)

#LI-Hybrid

#LI-SK4

Tietoevry Tech Services is a leading transformation and managed services provider focusing on Nordic based customers across various industries. With our full scope of digital solutions, including applications, multi-cloud, data-driven services and security, we help businesses to thrive and keep the Nordic societies running. We are a global team of more than 7 000 experts representing over 50 nationalities, delivering services to our customers by combining global capabilities with Nordic proximity. Our annual revenue is approximately EUR 1 billion.

Learn more about us HERE!