As an Application Transition Manager you will be responsible for leading application and service transitions, establishing new service operations, and driving transformation initiatives, including AI-enabled service delivery, while ensuring business continuity, operational readiness, and stakeholder satisfaction.
Core Competencies
1. Transition & Service Setup Management
Proven experience leading application and managed service transitions
Strong knowledge of transition planning, governance, cutover, and service onboarding
Experience establishing new service organizations, operating models, and support processes
Ability to manage knowledge transfer, service acceptance, and operational readiness
Experience defining SLAs, KPIs, reporting, and governance structures
2. AI Transformation & Service Modernization
Experience identifying and implementing AI-driven service improvements
Understanding of GenAI, automation, AIOps, and intelligent service management concepts
Ability to transform traditional AMS and support services using AI and automation
Experience building business cases and roadmaps for AI-enabled operations
Understanding of responsible AI, data governance, and security considerations
3. Project & Program Management
Strong project and program management skills in complex IT environments
Experience coordinating multiple workstreams, suppliers, and stakeholders
Ability to drive steering committees, governance forums, and executive reporting
Strong risk, dependency, and change management capabilities
4. Service Management Excellence
Strong understanding of Application Management Services (AMS)
Deep knowledge of ITIL processes and service operations
Experience designing support models, shift-left approaches, and continuous improvement frameworks
Ability to establish service metrics and operational performance management
5. Stakeholder Management
Excellent customer-facing and executive communication skills
Experience working in multi-vendor ecosystems
Ability to lead complex negotiations and manage escalations
Strong workshop facilitation and business consulting capabilities
6. Leadership
Ability to lead global, cross-functional teams without direct authority
Strong collaboration and influencing skills
Proven track record of driving organizational change and transformation
Results-oriented with a structured and proactive mindset
7. Technical Understanding
Broad knowledge of enterprise application landscapes
Experience with cloud platforms (Azure, AWS, or GCP)
Understanding of integrations, cybersecurity, and enterprise architecture
Familiarity with ServiceNow, Jira, and modern DevOps practices
Understanding of automation platforms, AI services, and observability tooling
8. Language requirements
Fluent spoken and written Finnish and English
Preferred Qualifications
PMP, PRINCE2, IPMA, or equivalent certification
ITIL certification
Experience in public sector and regulated industries
Experience in large-scale transition and transformation programs
Demonstrated AI transformation leadership in service delivery organizations
Ideal Candidate Profile
A successful candidate combinesTransition Management, Service Setup, AI Transformation, Service Management, and Executive Stakeholder Leadership. You can build a service from the ground up, transition it successfully into operations, and continuously modernize delivery through automation and AI-driven capabilities.
Why Join Vivicta?
At Vivicta, we don't just hire talent, we empower individuals to thrive. If you have the G.R.I.T. to create elevated impact, we want you on our team.
What we offer:
Hybrid work model with a flexible mix of remote and office work
Professional development opportunities, including certifications, training, and language courses
Wellness support through fitness and wellbeing benefits
Comprehensive insurance coverage
An inclusive and diverse workplace where different perspectives are valued
The opportunity to make an elevated impact together with 7,000+ experts across the globe
Did we get you inspired?
We look forward to your application! Please attach your CV or LinkedIn profile and apply today. Hope to hear from you soon!
We do not accept applications via email and are not engaging recruitment agencies for this position.
Vivicta is committed to diversity and welcomes applicants of all genders, ages, abilities, ethnicities, orientations, beliefs, and backgrounds.
We conduct background checks for all final candidates, and some roles may require security clearance during hiring or later—always handled within local legislation and with care and confidentiality.
#LI-Hybrid
Tietoevry Tech Services is a leading transformation and managed services provider focusing on Nordic based customers across various industries. With our full scope of digital solutions, including applications, multi-cloud, data-driven services and security, we help businesses to thrive and keep the Nordic societies running. We are a global team of more than 7 000 experts representing over 50 nationalities, delivering services to our customers by combining global capabilities with Nordic proximity. Our annual revenue is approximately EUR 1 billion.