Junior Service Desk Specialist - English/Polish

Do you enjoy solving customer requests? Are you fluent in English? Are you interested in the world of IT?

If so, the Service Desk Specialist position will open the door for you to the world of IT and Vivicta.

Our customers are among the most demanding IT users in the Nordic countries. Our mission is to provide them with platforms, expertise, and services to ensure their systems are always available to end users.

You will be responsible for:

• Receive IT requests from customers via phone, chat, email, and our ticketing tool

• Help resolve incidents and customer requests

• Communicate with both technical teams and customers in English

• Support your teammates by helping to distribute incoming requests

• Provide remote assistance to end users

• Investigate and diagnose end-user issues

We expect you to have:

• Contract is for an indefinite period of time > we count on you!

• Work partially or completely remote > in shifts

• extra holidays > we have 25 days off plus 2 sick days.

• We contribute from 10 400 CZK per year > you name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.

• Educate yourself > we regularly organize and pay for IT courses, certifications, language training and personal development courses

• 107 CZK meal allowance on top of your salary

• reward for a new colleague > refer another colleague to us and get up to 80,000 CZK

• we'll support you when you're sick > for colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law

• extra work is appreciated > when overtime is needed, we pay more than the law requires

• stay fit and fresh > in Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport

• Nordic culture > at We believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.

At Vivicta, we are dedicated to supporting your success on your individual career path, offering opportunities for professional growth. We foster a collaborative culture and partner with leading market vendors on engaging projects across industries.

Our flexible hybrid working model reflects our culture of trust which rooted into our daily operations. We prioritize a healthy work-life balance for our colleagues and embrace openness, curiosity, and continuous learning.

We encourage a mindset of adaptability, ensuring our people stay ahead of emerging trends to deliver innovative solutions and inspire our customers in a rapidly evolving digital landscape.

We conduct background checks for all final candidates, and some roles may require security clearance during hiring or later—always handled within local legislation and with care and confidentiality.

Vivicta is committed to diversity and welcomes applicants of all genders, ages, abilities, ethnicities, orientations, beliefs, and backgrounds. 

Vivicta declines calls from recruitment companies. 

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Tietoevry Tech Services is a leading transformation and managed services provider focusing on Nordic based customers across various industries. With our full scope of digital solutions, including applications, multi-cloud, data-driven services and security, we help businesses to thrive and keep the Nordic societies running. We are a global team of more than 7 000 experts representing over 50 nationalities, delivering services to our customers by combining global capabilities with Nordic proximity. Our annual revenue is approximately EUR 1 billion.

Learn more about us HERE!