Intelligent Enterprise Automation quadrant assesses providers that offer intelligent enterprise automation services for clients in Europe. Providers have rapidly enhanced their agentic IA capabilities, scaling industry and horizontal use cases.

Artificial Intelligence for IT Operations (AIOps) quadrant assesses providers that offer AIOps to enterprises in Europe. Providers are investing in agentic AI capabilities to move enterprises closer to the goal of self-healing IT and zero-touch operations.

The Next-Generation Automation quadrant assesses providers offering next-gen automation services to enterprises in Europe. Providers emphasize their capabilities in change management, automation COEs, responsible AI and user-centric design.

Accelerating enterprise transformation with agentic AI

Vivicta is recognized as a leader in driving next generation business transformation powered by agentic AI and advanced automation. The report highlights how Vivicta is helping enterprises move beyond traditional RPA into autonomous, proactive workflows, from customer service and IT operations to finance and HR. By enriching automation with contextual, industry specific data, Vivicta enables organizations to achieve faster decisions, higher productivity and more intelligent end to end processes. Their strong advisory capabilities, domain led approach and expanding ecosystem of technology partners reinforce their leadership across all three automation quadrants.

Process led value engineering and data driven excellence

Vivicta’s process led methodology stands out in the 2025 report. ISG highlights Vivicta’s ability to visualize and optimize end to end processes using process mining, digital twins and data driven diagnostics. This “data pathway to agentic automation” allows enterprises to identify hidden inefficiencies and unlock measurable value. With proven results across industries, including major Nordic banks and public sector organizations, Vivicta consistently delivers strong operational efficiency gains, reduced manual work and improved customer and employee experiences.

AI first delivery and next gen AIOps at scale

Vivicta is at the forefront of modernizing IT operations with an AI first delivery model and a new end to end observability platform. The report emphasizes their advances in zero touch troubleshooting, predictive incident resolution, full stack observability and AI powered decision support. These capabilities help reduce alert noise, accelerate issue detection and improve system stability. Vivicta’s automation governance model and change management expertise ensure organizations can adopt new human–AI collaboration models safely, responsibly and at scale. This positions Vivicta as a resilient partner for enterprises aiming to build future ready, autonomous digital operations.